Shipping policy
At CARIS London, we are committed to delivering your order with care and ensuring a seamless shopping experience from checkout to delivery.
Shipping
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.
Delivery Times
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–14 business days
Please note that delivery times are estimates and may vary during peak seasons or due to customs processing.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer complimentary shipping during promotional periods.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Returns
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Eligibility
You may request a return within 14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- All original packaging, tags, and accessories are included.
- Proof of purchase is provided.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Final sale or clearance items
- Products that have been used, damaged, or altered after delivery
Return Process
To initiate a return:
- Contact our customer support team with your order number.
- Wait for return authorization and instructions.
- Securely package the item and send it to the provided return address.
- Once received and inspected, we'll notify you of the status of your refund.
Refunds
Approved refunds will be processed to your original payment method within 5–10 business days after the returned item has been inspected.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different item, please return your original purchase (if eligible) and place a new order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or returns, please contact us at:
Email: hello@caris-london.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Last Updated: July 2026