Shipping & Returns

Delivery with care and clarity.

Delivery estimates begin once an order is processed and dispatched. Exact services, regions and costs are confirmed at checkout.

• UK Standard: planned tracked service for everyday orders.
• UK Express: planned priority option once fulfilment timings are tested.
• High-value handbags: insured delivery and signature confirmation recommended.
• International shipping: to be launched only when rates, customs and product restrictions are confirmed.

For delivery questions, email Karena_caris@outlook.com with your order number and delivery postcode.

A clear route if something is not right.

Returns should be requested by contacting Caris with your order number, item name and reason for return.

1. Request: email Caris before sending anything back.
2. Authorisation: Caris confirms eligibility and return instructions.
3. Inspection: returned items are checked for condition, packaging and completeness.
4. Resolution: approved refunds or exchanges are processed after inspection.

Email Karena_caris@outlook.com to begin a return request.